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Logistics protocol
Standard
3–7 working days
From €8.00; the checkout shows the final price for the entered destination.
Express
1–3 working days
From €18.00 where available; checkout confirms the current option.
Request a return within 30 days. Support normally replies within 2 business days. Do not send liquids, chemicals or pressurised products until support confirms the correct return route.
Approved refunds are processed within 14 calendar days after the returned goods are received and assessed. Your bank may need additional time to post the refund.